Shipping Policy

Last updated: 22 July 2026

Where we ship

We ship to addresses within the United Kingdom only.

Dispatch times

Orders are dispatched within 1–2 working days. Orders placed on weekends or bank holidays are processed on the next working day.

You will receive an email confirmation when your order is placed and a further email when it has been dispatched.

Delivery options and costs

All orders are sent by tracked delivery. The delivery options available and their costs are displayed at checkout before you confirm your order.

Estimated delivery is 1–3 working days from dispatch. Delivery estimates are not guaranteed and start from dispatch, not from the time of order.

Packaging and storage

Orders are packed securely and discreetly. Some products may require refrigerated storage on arrival — storage requirements are stated on the product page and included with your order. Please ensure someone is available to receive the delivery and store products appropriately, as we cannot accept responsibility for degradation caused by products being left undelivered or stored incorrectly after delivery.

Missing or delayed parcels

If your tracked order has not arrived within 5 working days of dispatch, contact us at info@sppeptide.com with your order number and we will investigate with the courier. Please report missing parcels within 14 days of the dispatch email.

Damaged on arrival

If your order arrives damaged, email us within 48 hours of delivery with your order number and photographs of the packaging and contents, and we will arrange a replacement or refund. See our Returns & Refunds Policy for full details.

Incorrect address

Please check your delivery address carefully at checkout. We cannot redirect a parcel once dispatched, and we are unable to refund orders lost because the address supplied was incorrect.